FAQ

 

What is okaypia?

Ans: Okaypia Multinational Online Market Place is a digital e-commerce company. It was established on 15th September 2020 AD. Its Registration No. (40521156). Okaypia is a very unique platform in the world of e-commerce. Where the vendor can easily sell his product/service. And the customer can purchase his desired product. There is a separate dashboard panel for vendors. Where the account has the facility of displaying and updating all types of status including sales, products, income.

 

Account creation

• How do I register myself?

Ans- Registering with okaypia.com is easy. You can create a unique account by going through the following steps: 

• Click on the “Sign Up” then select “member”.
• Select country and put on your mobile number.
• An OTP will go to your mobile then provide the OTP.
• This process is completed then you can put your detail information. 

By using this process, you will become our registered customer or member.

• What if I forget my password, how will I retrieve it?

Ans- Click on the “login” then select forget password.

Put on your new password.

 

• How can I update/edit my account details?

Ans- Please sign in and click on “Edit profile”. You will be able to edit/update your particulars.

• Is there any confirmation required to get my order through?

After you have placed the desired order, a text show on    `` Success! Your order placed successfully``.

Through this your order will be successfully placed with us. You will then receive a phone call from us through this phone call you will confirm your order and once your order is confirmed we will deliver your product to you.

• Do I need to keep my account information up to date?

Ans- Yes! Updating your account will help us identify the right products that you may be interested in. Also, by keeping all your information up to date you won’t have to re-enter your details when shopping online, hence making the process easier for you.

Member facility

• What is member?

Ans- Members are okaypia`s registered customers. A customer can take membership by creating an account by purchasing a package. In addition to purchasing products, a regular member on without investment can easily generate his own employment by referring customers or affiliates. All types of income (bonus/commission) software have withdrawal system.

• What is Joining bonus?

Ans- Every member and okaypia will get a joining bonus of Taka 50 on account opening.

 

• What is refer commission?

Ans- Every member joins your referral and you will get 50 taka.

 

• What is refer bonus?

Ans- 2 Taka Refer Bonus will be paid for each Refer Member.

 

• What is Sales commission?

Ans- Sales commission will be added to your account on the purchase of the product the customer needs.

 

• What is ranking bonus?

Ans- Each member will get a different bonus for each step if they pass 6 steps.

What is package?

A package is a combination of certain products specified by okaypia.

 

What are the packages?

1. Masala Package
2. Family package
3. Beauty package
4. Gift package
5. Okaypia smart package
6. Learning package
7. Digital package

 

Customers facility

• What is Customer?

Ans- All types of consumers are our customers. In today's market, we have a huge choice of customers. We have skilled technicians and proper management to constantly upload new products and maintain the quality of products. We always select merchant and products keeping in mind the customer's needs. A customer can easily order the product of his choice online or by calling on phone. Customer can make withdrawal on all types of bonus software.

 

• What is instant discount?

Ans- We sells all types of products with a minimum rate of 2%

 

• What is monthly target bonus?

Ans- For regular customers, target bonus is available for purchase of more than 3000/- Taka per month; you will get 100/- Taka cash back which will be automatically added to your account.

 

• What is ranking bonus?

Ans- We have attractive customer ranking bonus system which is determined on annual purchases, if the purchase amount is above tk-1 lakh, premium is above tk.2 lakh, if Millennium is above tk.2 lakh, star customer ranking is awarded and rewards are given for each milestone

• Worker information

• What is worker?

Ans- Worker is a presenter of Occupy. Through whose actions it will spread to every part of the country. He will be eager to work with his team.

How to buy a product?

• 1st you ‘’click’’ your choice able product.
• Then ‘’click’’ add cart              buy now.
• If you have already registered then click on login to check out and if not registered then click on registration.
• Sign up for membership by providing your information.
• Sign up for membership by providing your information.

 

Order delivery

•  What is the delivery time?

Ans- Order delivery takes 3-5 days, depending on the size and availability of the product.

In case of urgent orders we deliver within 24 hours delivery charges may be higher than regular. Orders are processed before 1 PM on a working day and are generally scheduled for delivery the following working day.

• What could be the reasons of delayed delivery of my order?

Ans- Timely delivery is subject to availability of stocks and payment authorizations. If any of the information provided by you is incorrect or if we have provided incorrect information for any reason, the delivery man cannot find you and the product may be delayed. In certain cases, we might request for some form of payment verification or source in order to process the order.

 

• What are the delivery charges?

Ans- Depending on the weight and district, our delivery charges are Tk 40 to Tk 50 within Dhaka city and Tk 100 to Tk 150 outside Dhaka in some cases this delivery charge may increase.

 

• Is there any possibility of splitting the order in case of unavailability of part of the order?

Ans- We typically ships all items in one order together. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.

 

• How do I check the delivery status?

Ans- Customer can know the status of his product by login into his account and ``click`` on My Order.   

If the product you ordered is in our warehouse, you will be shown the pressing order and when it leaves the house for delivery, the shipping order will be shown.    

 

• What means do you use to deliver the order?

Ans- We ship all over Bangladesh through our courier partners- Delivery trigger & Sundarbans courier service.   

Payment system

• How shall I make a payment?

Ans- Following are the payment options available for your                       convenience:

• Cash On Delivery (COD)
• bKash payment

 

•  Do I have to pay any taxes on the order I place?

Ans- No, you do not have to pay any additional tax on the order you place. All applicable taxes are included in the actual product price.

Cash on delivery (COD)

• What is the condition for cash on delivery (COD) payment?

Ans: You can pay through cash on delivery (COD) for transaction up to minimum 200/- to 10,000/-

If the price of purchased product is more than half payment should be made in advance.

• Are there any additional charges for cash on delivery?

Ans- No additional charges for cash on delivery.

 

Pricing

• How will I know how much my order costs?

Ans- You will get to know the complete cost for your order then you can login to your account and click on My Order then you can see complete details for your order, including shipping charges.

• Is the pricing policy the same as retail stores?

Ans- Please note that the pricing policy differs for each delivery destination and country. Prices listed on the website are final for the purposes of online transaction. In case of divergence of prices in Ideas or okaypia retail stores, the prices at the given location will be deemed final.

 

•  Are your prices negotiable?

Ans- All prices on the website are final.

Placing the order

• How can I place an order?

Ans- Select the product of your choice by looking at the category, then click on the Add cart, the number of products will be purchased every time you click on the Add cart, then order the product by clicking

Buy now.

Your product will be purchased through this entire processing.

Your order will be confirmed by phone call and delivered within 2 to 3 days.

• Can I cancel my order?

Ans- You can cancel your order within 24 hours. We typically ship orders by 3 pm on the next working day after the order is placed.

• How will I know that you have received my order?

Ans- After placing your order your order will be confirmed by call from our call center.

Return & Exchange

• What is your return or exchange policy?

Ans- Kindly read our Return & Refund Policy  to know the best ways to get issues resolved by our team.

 

• How do I return an item?

Ans- okaypia.com does not offer a return or “Money Back Guarantee” on purchased items. A refund occurs in the unlikely situation where a defective or an incorrect item is received by the customer. A refund will be processed only if the item sent back to okaypia.com is not damaged by the buyer and has not been used. Please check our Return & Exchange Policy to know more.

 

• What if I am not satisfied with my purchase?

Ans- If your purchase is faulty, defective, damaged, or does not match the original specifications for the product or is found to be not the same as you had actually purchased, you may notify us calling at 096 11 65 62 61. One of our representatives will make the best effort to facilitate you in the best way possible.

 

Technical problem

• What if there is an error while placing the order?

Ans- Kindly take a screenshot of the page where you experience the error, or copy the error message and send it to info@okaypia.com for further assistance.

• Do you provide any technical assistance in case of any issue related to an order?

Ans- We don’t provide any technical support, but please do reach out to us at our customer service email at info@okaypia.com or call us at

 096 11 65 62 61.

• In case of a technical issue on the website, is there any alternate to place an order?

Ans- We encourage our customers to place orders on our website. Our expert technical team ensures that our website functions efficiently at all times however in case there is a technical issue with the website, we would request our customers to bear with us and retry once the issue is resolved. In case the issue persists, please email us at info@okaypia.com  or call us at 096 11 65 62 61.

• Is there any particular browser to visit the website and place the order?

Ans- We supports all modern browsers (Chrome/Firefox).

• Will the product be identical to the pictures publicized/displayed?

Ans- Yes, the product will be identical, however there may be slight variances when it comes to the color. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.

Online Security

• Is my personal information kept secured?

Ans- All payment information submitted by our customers is encrypted and is kept secure and confidential. Okaypia.com is PCI/DSS Level 1 Certified – the level of security used by banks. Only authorized personnel have the right to access this information. At no point will we share, rent or sell your personal information without your consent.

 

• Is there any online security screening?

Ans- Yes! Online security screening is okaypia.com initiative as preventive measure against online fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings. Typically, we call whenever a unique card is used to make a first transaction on the website.

 

• Why should I give you my personal information?

Ans- Customer information pertaining to name, details and shipping addresses are necessary to process any online transactions via mobile banking. These are essential inputs into the fraud detection mechanisms built by our payment partners. We follow up on all transactions with phone calls to verify orders.

•  

• How can I receive regular updates about the new collections coming?

Ans- You can check our website.

• Do you have a size chart?

Ans- Yes. Size charts are included on all product detail pages.

 

• What is the minimum order quantity limit?

Ans- There is no minimum order quantity limit in terms of total order price.

• Can I cancel my order after confirmation?

Ans- At this moment, we do not provide this option. Once an order is confirmed, it goes to the warehouse for dispatch.

• How do I lodge a complaint if there is any?

Ans- In case of a complaint, please send mail info@okaypia.com or call 096 11 65 62 61. One of our customer service representatives will assist you on priority.

• What if the product I want is out of stock?

Ans- If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website.

 

•  How do I know if an item is in stock?

Ans- An “In Stock” product will always have an “Add to Cart” button on its page. If your desired size for a product is not present on the page, it means the size is out of stock.

• Are there any promotions available?

Ans- We at okaypia strives to bring best value to our customers by offering innovation with unmatched product quality. Our prices are already of competitive nature.

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Shipping Charges

All over the Dhaka city 40/--50/- TK

Out of Dhaka 100/- to 150/- Tk

Shipping Charges may increase bested on the wait

Support 24/7

Contact us 24 hours a day, 7 days a week.

You can call our hotline number from 9 am to 6 pm and message us on our Facebook page after 6 pm.

Track your order

Track your order for quick update.

Return & Exchanges

Please view the Return & Exchanges policy.

Okaypia.com has been providing the highest level of service to its customers.